Defining Issue Management Technology Architecture for a Risk Resilient Enterprise

Organizations suffer when they take a myopic view of issue reporting and case management technology that fails to connect all the dots and provide context to analytics, performance, objectives, and strategy for the business in real-time. Reliance on documents, spreadsheets, email and desktop systems results in a scattered, redundant, and non-reliable system of parts that do not integrate and work as a structured and coordinated whole. It gets even worse when management needs outgrow this ad hoc approach.

By establishing defined and structured processes, the organization can now define the information architecture needed to support issue reporting and case management processes. The system should not run the business, the business should run the system.

In this webinar, we will address how the right issue reporting and case management technology architecture choice for an organization can facilitate the correlation of issue and case information, analytics, and reporting.

Learning Objectives:

• Understand why enterprise issue and case management is critical to building a risk resilient organization
• Understand the business case and how to communicate value to your stakeholders
• Understand how enterprise issue and case management is a foundation for leveraging the value of integrated data
• Understand the critical role that technology plays in enterprise issue and case management and how to evaluate related technologies
• Understand how a dynamic and agile enterprise issue and case management system directly supports the interests of the Board, C-Suite and External Stakeholders

Presenters:

• Cameron Jackson, MBA, CISA, Senior Director, Market Strategy and Development at Riskonnect, Inc.
• Michael Rasmussen, GRC Economist & Pundit, GRC 20/20 Research, LLC

This is a group internet-based event for NASBA authorized continuing education credit. OCEG webinars are free for anyone to attend. Attendees who have an OCEG All Access Pass will receive a certificate of completion of this webcast indicating 1 hour of CPE.

OCEG is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org. For information regarding administrative issues such as complaints or refunds, please contact OCEG at info@oceg.org.